Having trouble accessing your premium account/downloading materials? Follow these steps:
- Please try clearing your browser cache, using a different browser, or logging in in incognito mode.
- Make sure you have logged into the correct account. You may have set up two accounts and only upgraded one of them to a premium membership. You may have accidentally logged into a free account you have set up in the past and this is why you cannot access the premium materials.
- If the steps above don’t resolve your issue, you can contact us and we will look into it and get back to you as soon as possible. Please provide us with as much information as possible so we can resolve the issue quickly.
Contact Form:
Please check our Frequently Asked Questions before contacting us, as you may find the answer to your question there.
