Are you having trouble accessing your premium account/downloading materials?
Possible solutions:
- Clear your browser cache.
- Try using a different browser.
- Try incognito mode.
- Check that you are logged into the correct account. You may have accidentally set up two accounts and only upgraded one to a premium membership. Check that you’re not signed into a free account, as this could be why you cannot access the premium materials.
If the solutions above don’t resolve your issue, please get in touch with us and tell us exactly what the issue is. Please provide us with as much information as possible so we can resolve the issue quickly. We will look into it and get back to you as soon as possible.
Contact Form:
Please check our Frequently Asked Questions before contacting us, as you may find the answer to your question there.